I want to return my order. How can I proceed?

We're sure you're going to love your new EQUA, but if you unpack it and find out that it somehow does not meet your expectations and it isn’t right for you, you should send us an email to ask@myequa.com immediately, so we can check and authorize the return. You have 14 days from the delivery date to inform us about your order cancellation and 30 days to bring your return to the post (it needs to be postmarked within these 30 days). Please send us the item unused, in the same condition that you have received it and in the original packaging.

Please not that we can't offer refund for the price of the personalized caps, because these are goods that were manufactured according to your exact instructions.